Eleven Premium: Purchase and Activate

How to purchase an Eleven Premium plan and activate it on your account or server.

Premium plans are purchased through a support ticket, not a self-serve checkout. Once purchased, you can manage and activate your premium using the /premium command.

Step 1: Purchase a plan

1. Join the support server

   Run /support in any server with Eleven, or use the Support link in the navbar. This gives you an invite to the official Discord.

2. Open a ticket

   In the support server, open a ticket to reach the team. Let them know which plan you want — Lite, Standard, or Ultra. See Plans if you need a refresher on pricing and features.

3. Complete payment

   Follow the payment instructions provided in your ticket by the support team.

4. Confirmation

   Once payment is confirmed, the team applies premium to your account. You can verify it worked with /premium.

Eleven doesn’t sell premium automatically through commands or a website checkout. Only purchase through a ticket in the official support server to avoid scams.

Step 2: Check your status

Run /premium in any server. This opens an interactive panel showing:

• Your Premium — your current plan, if any
• Server Premium — whether premium is active on the current server, and who activated it

Step 3: Activate premium on a server

If your plan includes server activations (Standard or Ultra), you can apply premium to a server so every member benefits — not just you.

1. Run /premium in the target server

   Make sure you’re running the command in the server you want to activate, since activation applies to the current server.

2. Click Activate

   If the server doesn’t already have premium active, you’ll see an Activate button. Click it to use one of your server activations.

3. Done

   The server now has premium — every member there can use gated features without needing to vote or have their own plan.

You can only activate as many servers as your plan allows: 0 for Lite, 1 for Standard, 2 for Ultra. If you’ve used up your activations, deactivate one before activating another.

Managing activated servers

From the /premium panel, click My Servers to see every server you’ve activated. Each entry has a Remove button to deactivate premium on that server, freeing up the activation for use elsewhere.

To deactivate premium on the server you’re currently in, click Deactivate on the status view instead.

Moving to a different main server? Deactivate premium on the old one first, then activate it on the new one — activations aren’t consumed permanently.

Troubleshooting

I paid but /premium still shows no active plan

Confirmations aren’t instant. Check your ticket in the support server for an update, and ping the team if it’s been more than a few minutes.

The Activate button isn't showing up

This usually means either the server already has premium active (activated by someone else), or your plan has 0 server activations available (Lite tier). Check Your Premium in the /premium panel to confirm your plan.

Can I deactivate a server I didn't activate myself?

No. Only the user who activated premium on a server can deactivate it from that server’s status view. If that user is no longer available, ask the support team for help in a ticket.