Frequently Asked Questions About Eleven

Find answers to common questions about setup, playback, fairplay mode, voting, premium, and troubleshooting.

Below are answers to the most common questions about Eleven. If your question isn’t covered here, use /support to join the official Discord for help.

Why isn't Eleven joining my voice channel?

There are several possible causes:

1. You’re not in a voice channel Join a voice channel before running /play. Eleven always joins the voice channel of the user who triggered the command.

2. Missing Connect or Speak permissions Check that Eleven has Connect and Speak permissions in both:

• Server Settings → Roles — Enable for Eleven’s role
• Channel Settings → Permissions — No overrides denying Eleven

3. Voice region incompatibility Some voice regions may have connectivity issues. Try changing your voice channel’s region in Channel Settings → Overview → Region Override.

Channel-level permission overrides take precedence over role permissions. A green checkmark on the role isn’t enough if the channel has an explicit deny.

Why can't I use the skip button or settings modal?

The skip button and More (settings) button require an active vote or premium subscription.

To vote:

1. Visit https://top.gg/bot/1277525844319014955
2. Click Vote
3. You’ll get 12 hours of access

Premium users bypass the vote requirement entirely. See Premium Overview for details.

After voting, try the button again. If it still doesn’t work, wait a minute for the vote to register.

What is Fairplay mode?

Fairplay mode is a democratic queue system that ensures fair turns for all members:

How it works:

• Queue automatically rotates between different requesters
• Skip, seek, and remove are restricted to the track owner or mods
• Pause, resume, stop, and clear are mod-only
• Shuffle, loop, and previous are fully disabled
• Playtop and queue reordering are mod-only

Who counts as a mod:

• Anyone with Mute Members permission
• Anyone with the custom Fairplay mod role (set via /fairplayrole)

Enable Fairplay:

/fairplay on

Disable Fairplay:

/fairplay off

How do I skip multiple songs at once?

The /skip command supports multiple modes:

Skip a specific number:

/skip count:5

Skip to a song by name:

/skip name:Bohemian Rhapsody

Eleven will find the closest match in the queue and skip forward to it.

With Fairplay active:

• Non-mods can only skip songs they requested
• Skipping multiple songs may be limited if you encounter songs from other requesters
• Mods can skip any number of songs

How does the settings modal work?

Click the More button on any now-playing message to open the settings modal. It includes:

Volume (0-150)

• Adjust playback volume
• Requires Fairplay mod when Fairplay is active

Loop Mode

• None, Track, or Queue
• Disabled when Fairplay is active

Fairplay Mode (mod only)

• Toggle democratic queue rotation
• Requires mod permissions

Autoplay

• Auto-queue similar tracks when queue runs low

Favourite

• Add current track to your favourites library
• Not available for livestreams

Add to Playlist

• Dropdown of your personal playlists
• Add current track to selected playlist

All settings modal features require an active vote or premium subscription.

What is autoplay?

Autoplay automatically queues similar tracks when your queue runs low. Enable it with:

/autoplay on

How it works:

• When queue drops below 2 tracks, Eleven finds similar songs
• Uses Lavalink recommendations based on the last played track
• Only adds tracks when queue is nearly empty

Disable autoplay:

/autoplay off

Autoplay requires an active vote or premium subscription. It’s also available as a toggle in the settings modal (More button).

How do I save and play my favourites?

Add current track to favourites:

/favourite

View your favourites:

/favourites

The favourites interface includes:

• Play individual tracks with the Play button
• Play All button to queue everything
• Edit mode to remove tracks
• Clear All button
• Pagination for large libraries

Favourites are per-user and follow you across all servers with Eleven.

How does the queue command work?

The /queue command shows an interactive queue viewer with per-track controls:

Features:

• View current track and upcoming songs
• Click the expand button (⋯) on any track for controls
• Play — Jump to that track immediately
• Up — Move track up one position
• Down — Move track down one position
• Remove — Remove track from queue
• Pagination for large queues
• Reverse, Shuffle, and Clear buttons at the bottom

With Fairplay active:

• You can only play/remove your own tracks (or any if you’re a mod)
• Reordering is mod-only
• Shuffle and reverse are fully disabled

The interface stays active for 5 minutes with real-time staleness detection.

What are the cooldowns?

Commands have cooldowns to prevent spam. Vote or premium users get 45% cooldown reduction across all commands.

Button cooldowns: All player buttons (play/pause, skip, stop) have a 5-second cooldown per user per guild.

Can I use Eleven in multiple servers?

Yes. Eleven can be invited to unlimited servers. Each server has:

• Independent queues and players
• Separate settings (default volume, fairplay, autoplay)
• Server-specific configurations

Your personal data follows you:

• Favourites
• Listening history
• Playlists
• Vote status

Vote or premium status applies across all servers where you use Eleven.

How do I create and use playlists?

Create a playlist:

/playlist-create My Chill Mix

Add current track to playlist:

/playlist-add

Opens a modal to select which playlist to add to.

View your playlists:

/playlist-list

View tracks in a playlist:

/playlist-tracks <playlist-name>

Playlists are per-user and accessible across all servers.

What is Eleven Premium and how do I get it?

Premium removes the vote requirement from gated features and raises your library limits. It comes in two forms: personal premium (follows your account) and server premium (activated on a whole server).

Premium isn’t self-serve — plans are purchased through a support ticket, not an automatic checkout:

1. Join the support server with /support
2. Open a ticket and tell the team which plan you want
3. Complete payment as instructed in the ticket
4. Once confirmed, check your status with /premium

See Premium Overview, Plans, and Activate for full details.

How do I give feedback, suggest a feature, or leave a review?

Eleven improves based on what users report, so feedback is always welcome.

Feedback and feature suggestions:

1. Join the support server with /support
2. Open a ticket and describe your suggestion or feedback

The team reviews every ticket, and suggestions can directly shape what gets built next.

Reviews: Leave a review on Eleven’s Top.gg page at https://top.gg/bot/1277525844319014955. Reviews help other server owners discover Eleven and are one of the best ways to support the project if you don’t want to purchase premium.

Bug reports also go through a support ticket — see the next question for what to include.

Why is playback choppy or stuttering?

Audio quality issues usually stem from:

1. Voice region mismatch Change your voice channel region in Channel Settings → Overview → Region Override to one closer to your members.

2. Low bitrate Increase channel bitrate in Channel Settings → Overview → Bitrate. Recommended: 128 kbps minimum.

3. Network issues Check your internet connection for packet loss or high jitter.

4. Server load During peak hours, shared Lavalink nodes may be under heavy load. This is less common but can occur.

Try switching voice regions if choppy audio persists. Some regions have better connectivity to Eleven’s hosting infrastructure.

How do I get help or report bugs?

Get support:

/support

Joins you to the official Discord server. Once there, open a ticket to reach the team.

When reporting bugs, include:

• The exact command you ran
• Any error messages displayed
• Your server region
• Voice channel bitrate
• Whether you have an active vote

The support team can investigate issues faster with detailed information.