Last updated: July 26, 2026.
Data we store
Eleven stores the minimum data needed to power its features. This falls into a few categories:Server (guild) settings
For each server Eleven is added to, we store server-level configuration — not personal data about individual members:- Server ID
- Default volume, Fairplay and autoplay defaults, Fairplay mod role ID
- 24/7 mode settings and associated channel IDs
Your premium status
If you or a server you’re in has Premium:- Your Discord user ID, plan tier, and how many server activations you’ve used
- For server activations: which server ID, and which user ID activated it
Your music library
If you use favourites, history, or playlists:- Favourites and listening history — stored against your Discord user ID, along with a toggle for whether history tracking is enabled
- Playlists — playlist names and track counts, tied to your user ID
- Playlist tracks — the encoded track data, position in the playlist, and which user added it
- Spotify profile link — if you choose to link a public Spotify profile URL to your account,
Voting data
If you vote for Eleven on Top.gg:- Your Discord user ID and Top.gg user ID
- Vote timestamps, vote count, and vote weight, used to grant temporary access to gated features
Why we collect it
Each piece of data above exists to directly power a feature you use — remembering your playlists, applying your server’s default settings, recognizing your vote or premium status, and so on. We don’t collect data beyond what’s needed to run these features.What we don’t collect
Eleven doesn’t record the audio of your voice channels, read the content of your text messages beyond what’s needed to parse a command directed at it, or collect data from servers or channels it hasn’t been added to.How data is stored
Data is stored in a PostgreSQL database operated by us, with Redis used for short-lived state like cooldowns and caching. We don’t sell your data, and we don’t share it with third parties except where necessary to provide the service — for example, sending a search query to Deezer or Apple Music, or streaming audio through a Lavalink node.Data retention
Server and user data persists for as long as Eleven remains active in a server, or until you request deletion. Removing Eleven from your server doesn’t automatically delete stored data, since servers commonly re-invite Eleven later — but you can request removal at any time (see below).Your choices
You’re in control of most of the data Eleven stores about you:- History — clear your history at any time
- Favourites and playlists — remove individual entries or delete playlists you no longer want
- Spotify profile link — unlink at any time
Request full data deletion
For a complete deletion of your data — favourites, history, playlists, premium records, and vote history — join the support server and open a ticket. We’ll confirm and process the request.