> ## Documentation Index
> Fetch the complete documentation index at: https://ele1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Terms of Service

> The terms that govern your use of Eleven, our Discord music bot.

<Note>
  Last updated: July 26, 2026. These terms may change from time to time — see [Changes to these terms](#changes-to-these-terms) below.
</Note>

By inviting Eleven to a server or using any of its commands, you agree to these Terms of Service. If you don't agree, don't use Eleven.

## 1. What Eleven is

Eleven is a Discord bot that streams music into voice channels, using third-party sources  for search and Lavalink for audio delivery. Eleven also offers optional paid Premium plans with additional features.

## 2. Eligibility

You must meet Discord's own minimum age and eligibility requirements to use Discord, and by extension Eleven. Server owners and admins are responsible for ensuring Eleven's use in their server complies with Discord's [Terms of Service](https://discord.com/terms) and [Community Guidelines](https://discord.com/guidelines).

## 3. Acceptable use

When using Eleven, you agree not to:

* Use Eleven to stream, request, or distribute illegal content
* Attempt to abuse, exploit, or reverse-engineer Eleven's commands, rate limits, or infrastructure
* Use automated tools (self-bots, scripts, or macros) to spam commands or buttons
* Circumvent cooldowns, vote requirements, or premium gating through technical means
* Use Eleven in any way that violates Discord's Terms of Service or applicable law

We may restrict, rate-limit, or block access to Eleven — for an individual user, a server, or generally — if we reasonably believe these terms are being violated.

## 4. Premium plans

Premium is purchased manually through a ticket in the [support server](https://discord.gg/8k6dQaZMc), not through an automated storefront. By purchasing Premium, you additionally agree that:

* Plans run for a fixed duration (see [Plans](/premium/plans)) and don't auto-renew
* Payments are handled by the support team through your ticket; follow their instructions carefully
* **Purchases are generally non-refundable**, except where required by law or at our discretion in cases of billing error
* Server activations are tied to your account and can be moved between servers, but can't be transferred to another user
* We may suspend or revoke Premium access if it was obtained fraudulently or in violation of these terms

## 5. Your content

Some Eleven features store data you provide, such as playlist names, favourites, and listening history. You retain ownership of anything you submit, but grant us the right to store and process it as needed to provide the relevant feature. See our [Privacy Policy](/legal/privacy) for details on what's collected and how it's used.

## 6. Third-party services

Eleven relies on third-party services to function, including but not limited to Discord, Deezer, Apple Music, Lavalink node providers, and Top.gg. We don't control these services and aren't responsible for their availability, accuracy, or content. Your use of features that rely on them may be subject to their own terms.

<Info>
  See [Copyright & Attribution](/legal/copyright) for details on how Eleven sources audio and how to report copyright concerns.
</Info>

## 7. Disclaimer of warranty

Eleven is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee that Eleven will be uninterrupted, error-free, or available at all times. Voice connectivity, search results, and audio quality can be affected by factors outside our control, including Discord infrastructure, voice regions, and third-party music sources.

## 8. Limitation of liability

To the maximum extent permitted by law, we aren't liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, Eleven — including loss of data, loss of access, or service interruptions.

## 9. Termination

We may suspend or terminate your access to Eleven, or Eleven's presence in a specific server, at any time if we believe these terms have been violated. You can stop using Eleven at any time by removing it from your server.

## 10. Changes to these terms

We may update these terms as Eleven's features change. Material changes will be reflected in the "Last updated" date above. Continued use of Eleven after changes take effect means you accept the updated terms.

## 11. Contact

Questions about these terms? Join the [support server](https://discord.gg/8k6dQaZMc) and open a ticket.


## Related topics

- [Copyright & Attribution](/legal/copyright.md)
- [Privacy Policy](/legal/privacy.md)