> ## Documentation Index
> Fetch the complete documentation index at: https://ele1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions About Eleven

> Find answers to common questions about setup, playback, fairplay mode, voting, premium, and troubleshooting.

Below are answers to the most common questions about Eleven. If your question isn't covered here, use `/support` to join the official Discord for help.

<AccordionGroup>
  <Accordion title="Why isn't Eleven joining my voice channel?">
    There are several possible causes:

    **1. You're not in a voice channel** Join a voice channel before running `/play`. Eleven always joins the voice channel of the user who triggered the command.

    **2. Missing Connect or Speak permissions** Check that Eleven has Connect and Speak permissions in both:

    * **Server Settings → Roles** — Enable for Eleven's role
    * **Channel Settings → Permissions** — No overrides denying Eleven

    **3. Voice region incompatibility** Some voice regions may have connectivity issues. Try changing your voice channel's region in Channel Settings → Overview → Region Override.

    <Warning>
      Channel-level permission overrides take precedence over role permissions. A green checkmark on the role isn't enough if the channel has an explicit deny.
    </Warning>
  </Accordion>

  <Accordion title="Why can't I use the skip button or settings modal?">
    The skip button and More (settings) button require an active vote or premium subscription.

    **To vote:**

    1. Visit [https://top.gg/bot/1277525844319014955](https://top.gg/bot/1277525844319014955)
    2. Click Vote
    3. You'll get 12 hours of access

    **Premium users** bypass the vote requirement entirely. See [Premium Overview](/premium/overview) for details.

    After voting, try the button again. If it still doesn't work, wait a minute for the vote to register.
  </Accordion>

  <Accordion title="What is Fairplay mode?">
    Fairplay mode is a democratic queue system that ensures fair turns for all members:

    **How it works:**

    * Queue automatically rotates between different requesters
    * Skip, seek, and remove are restricted to the track owner or mods
    * Pause, resume, stop, and clear are mod-only
    * Shuffle, loop, and previous are fully disabled
    * Playtop and queue reordering are mod-only

    **Who counts as a mod:**

    * Anyone with Mute Members permission
    * Anyone with the custom Fairplay mod role (set via `/fairplayrole`)

    **Enable Fairplay:**

    ```text theme={null}
    /fairplay on
    ```

    **Disable Fairplay:**

    ```text theme={null}
    /fairplay off
    ```
  </Accordion>

  <Accordion title="How do I skip multiple songs at once?">
    The `/skip` command supports multiple modes:

    **Skip a specific number:**

    ```text theme={null}
    /skip count:5
    ```

    **Skip to a song by name:**

    ```text theme={null}
    /skip name:Bohemian Rhapsody
    ```

    Eleven will find the closest match in the queue and skip forward to it.

    **With Fairplay active:**

    * Non-mods can only skip songs they requested
    * Skipping multiple songs may be limited if you encounter songs from other requesters
    * Mods can skip any number of songs
  </Accordion>

  <Accordion title="How does the settings modal work?">
    Click the **More** button on any now-playing message to open the settings modal. It includes:

    **Volume (0-150)**

    * Adjust playback volume
    * Requires Fairplay mod when Fairplay is active

    **Loop Mode**

    * None, Track, or Queue
    * Disabled when Fairplay is active

    **Fairplay Mode (mod only)**

    * Toggle democratic queue rotation
    * Requires mod permissions

    **Autoplay**

    * Auto-queue similar tracks when queue runs low

    **Favourite**

    * Add current track to your favourites library
    * Not available for livestreams

    **Add to Playlist**

    * Dropdown of your personal playlists
    * Add current track to selected playlist

    All settings modal features require an active vote or premium subscription.
  </Accordion>

  <Accordion title="What is autoplay?">
    Autoplay automatically queues similar tracks when your queue runs low. Enable it with:

    ```text theme={null}
    /autoplay on
    ```

    **How it works:**

    * When queue drops below 2 tracks, Eleven finds similar songs
    * Uses Lavalink recommendations based on the last played track
    * Only adds tracks when queue is nearly empty

    **Disable autoplay:**

    ```text theme={null}
    /autoplay off
    ```

    Autoplay requires an active vote or premium subscription. It's also available as a toggle in the settings modal (More button).
  </Accordion>

  <Accordion title="How do I save and play my favourites?">
    **Add current track to favourites:**

    ```text theme={null}
    /favourite
    ```

    **View your favourites:**

    ```text theme={null}
    /favourites
    ```

    The favourites interface includes:

    * Play individual tracks with the Play button
    * Play All button to queue everything
    * Edit mode to remove tracks
    * Clear All button
    * Pagination for large libraries

    Favourites are per-user and follow you across all servers with Eleven.
  </Accordion>

  <Accordion title="How does the queue command work?">
    The `/queue` command shows an interactive queue viewer with per-track controls:

    **Features:**

    * View current track and upcoming songs
    * Click the expand button (⋯) on any track for controls
    * **Play** — Jump to that track immediately
    * **Up** — Move track up one position
    * **Down** — Move track down one position
    * **Remove** — Remove track from queue
    * Pagination for large queues
    * Reverse, Shuffle, and Clear buttons at the bottom

    **With Fairplay active:**

    * You can only play/remove your own tracks (or any if you're a mod)
    * Reordering is mod-only
    * Shuffle and reverse are fully disabled

    The interface stays active for 5 minutes with real-time staleness detection.
  </Accordion>

  <Accordion title="What are the cooldowns?">
    Commands have cooldowns to prevent spam. **Vote or premium users get 45% cooldown reduction** across all commands.

    **Button cooldowns:** All player buttons (play/pause, skip, stop) have a 5-second cooldown per user per guild.
  </Accordion>

  <Accordion title="Can I use Eleven in multiple servers?">
    Yes. Eleven can be invited to unlimited servers. Each server has:

    * **Independent queues** and players
    * **Separate settings** (default volume, fairplay, autoplay)
    * **Server-specific configurations**

    Your **personal data follows you**:

    * Favourites
    * Listening history
    * Playlists
    * Vote status

    Vote or premium status applies across all servers where you use Eleven.
  </Accordion>

  <Accordion title="How do I create and use playlists?">
    **Create a playlist:**

    ```text theme={null}
    /playlist-create My Chill Mix
    ```

    **Add current track to playlist:**

    ```text theme={null}
    /playlist-add
    ```

    Opens a modal to select which playlist to add to.

    **View your playlists:**

    ```text theme={null}
    /playlist-list
    ```

    **View tracks in a playlist:**

    ```text theme={null}
    /playlist-tracks <playlist-name>
    ```

    Playlists are per-user and accessible across all servers.
  </Accordion>

  <Accordion title="What is Eleven Premium and how do I get it?">
    Premium removes the vote requirement from gated features and raises your library limits. It comes in two forms: personal premium (follows your account) and server premium (activated on a whole server).

    Premium isn't self-serve — plans are purchased through a support ticket, not an automatic checkout:

    1. Join the support server with `/support`
    2. Open a ticket and tell the team which plan you want
    3. Complete payment as instructed in the ticket
    4. Once confirmed, check your status with `/premium`

    See [Premium Overview](/premium/overview), [Plans](/premium/plans), and [Activate](/premium/activate) for full details.
  </Accordion>

  <Accordion title="How do I give feedback, suggest a feature, or leave a review?">
    Eleven improves based on what users report, so feedback is always welcome.

    **Feedback and feature suggestions:**

    1. Join the support server with `/support`
    2. Open a ticket and describe your suggestion or feedback

    The team reviews every ticket, and suggestions can directly shape what gets built next.

    **Reviews:** Leave a review on Eleven's Top.gg page at [https://top.gg/bot/1277525844319014955](https://top.gg/bot/1277525844319014955). Reviews help other server owners discover Eleven and are one of the best ways to support the project if you don't want to purchase premium.

    <Tip>
      Bug reports also go through a support ticket — see the next question for what to include.
    </Tip>
  </Accordion>

  <Accordion title="Why is playback choppy or stuttering?">
    Audio quality issues usually stem from:

    **1. Voice region mismatch** Change your voice channel region in Channel Settings → Overview → Region Override to one closer to your members.

    **2. Low bitrate** Increase channel bitrate in Channel Settings → Overview → Bitrate. Recommended: 128 kbps minimum.

    **3. Network issues** Check your internet connection for packet loss or high jitter.

    **4. Server load** During peak hours, shared Lavalink nodes may be under heavy load. This is less common but can occur.

    <Tip>
      Try switching voice regions if choppy audio persists. Some regions have better connectivity to Eleven's hosting infrastructure.
    </Tip>
  </Accordion>

  <Accordion title="How do I get help or report bugs?">
    **Get support:**

    ```text theme={null}
    /support
    ```

    Joins you to the official Discord server. Once there, open a ticket to reach the team.

    **When reporting bugs, include:**

    * The exact command you ran
    * Any error messages displayed
    * Your server region
    * Voice channel bitrate
    * Whether you have an active vote

    The support team can investigate issues faster with detailed information.
  </Accordion>
</AccordionGroup>


## Related topics

- [Terms of Service](/legal/terms.md)
- [Privacy Policy](/legal/privacy.md)
- [Eleven Premium: Plans](/premium/plans.md)
- [Get Started with Eleven in 3 Easy Steps](/getting-started.md)
- [Copyright & Attribution](/legal/copyright.md)